Policies & Standards

Multi-year accessibility plan (2023-2025)

Integrated Accessibility Standards Regulation (IASR)


TVO is committed to providing accessible customer service to all of its customers.


Under the Accessibility for Ontarians with Disabilities Act, 2005 all public and private sector organizations must meet the requirements of accessibility standards established by regulation. This policy establishes the Integrated Accessibility Standards Regulation in the areas of Employment, Information and Communications and Transportation for TVO in accordance with Ontario Regulation 191/11.


Policies and procedures

  • Reviewed annually and updated as required.

Accessibility plan - multi-year

  • Updated every two years.

Training

  • Ongoing as part of accessibility standard procedures.

Emergency procedure/plans

  • Reviewed annually and updated as required.

Feedback process

  • Reviewed annually and updated as required.

Accessible formats and communication supports upon request

  • Available upon request.

Accessible websites

  • Ongoing as part of accessibility standard procedures.

Employment standards

  • Reviewed annually and updated as required.
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