Policies & Standards
Accessible feedback policy
TVO is committed to providing quality services that are accessible to all persons that TVO serves. Feedback about TVO services and the manner in which they are provided to customers with disabilities is welcome and important to TVO. Feedback or complaints may be given by telephone, in writing, electronically, in person, or through other reasonable methods. A delay in making a complaint may affect the ability of TVO to adequately investigate and to arrive at a satisfactory resolution.
Any person who wishes to provide feedback in writing about TVO's accessible customer service is encouraged to do so by emailing us at email@example.com.
You can provide feedback in person at Customer Relations, 2180 Yonge Street, Fifth Floor, Toronto. If the feedback is being completed over the phone, your call will be handled by a Customer Service Representative.
Your feedback will be submitted to the Manager of Stakeholder Relations for review and resolution and logged centrally through TVO's Customer Relations department. The Manager of Stakeholder Relations will contact the customer to inform them of the progress of the complaint and will provide a response following the completion of any investigation required.