Policies & Standards

Procedure for processing feedback

TVO Media Education Group (TVO) is committed to providing quality accessible services and supports the full inclusion of all persons. As a public agency, a media and digital learning organization, we have a responsibility to actively work to dismantle barriers that hinder full and equal participation.

TVO welcomes your comments to help us monitor and improve our services.

Feedback may be provided by telephone, in writing, electronically, in person, or through other reasonable methods. You may submit your feedback anonymously; however, by providing your contact information, we may be able to serve you better.

With the exception of anonymous feedback, personal information is collected pursuant to the Integrated Accessibility Standards (O. Reg. 191/11) and will be used for the purpose of acknowledging receipt and responding to feedback. Additional details about the collection of personal information are available in TVO's privacy statement.

TVO’s Accessibility Feedback Form and in PDF format (opens in new window).

To request an alternate format of our process or plan, you may use our online form or any of the contact methods below.


Main reception:
1 800 613 0513
416 484 2600

Customer Service:
1 800 463 6886
416 484 2665


Box 200, Station Q
Toronto, Ontario
M4T 2T1  Canada


2180 Yonge Street
Toronto, Ontario
M4S 2B9  Canada

If feedback is provided over the phone, the call will be handled by the Manager of External Communications, who will complete the form. 


The form will be submitted to the VP, Impact and logged centrally through TVO’s Customer Relations department. The VP, Impact will forward the feedback to the appropriate Manager for review and resolution. 


The Manager of External Communications or VP, Impact will contact the customer to inform them of the progress of the complaint and will provide a response following the completion of any investigation required.