Multi-year accessibility plan (2015-2017)

Integrated Accessibility Standards Regulation (IASR)

TVO is committed to providing accessible customer service to all of its customers. The objective of this policy is to meet the requirements in accordance with the Accessibility Standards for Customer Service (Ontario Regulation 429/07).

Under the Accessibility for Ontarians with Disabilities Act, 2005 all public and private sector organizations must meet the requirements of accessibility standards established by regulation. This policy establishes the Integrated Accessibility Standards Regulation in the areas of Employment, Information and Communications and Transportation for TVO in accordance with Ontario Regulation 191/11.

Policies and procedures

  • Create Policy with Statement of Organizational Commitment in written form and make available to the public
  • Available in Alternative Formats - upon request

Legislated Date: 2013

Accessibility plan - multi-year

  • Accessibility Plan in consultation with persons with disabilities and AAC (Accessibility Advisory Committee) if established
  • Accessibility Plans with annual updates - Post to website
  • Provide in alternative format upon request
  • Review every 5 years

Legislated Date: 2013

Procuring or acquiring goods or services

Include accessibility design, criteria and features in procurement processes.

Legislated Date: 2013


Provide training on the requirements of the accessibility standards and on the Human Rights Code as it pertains to persons with disabilities to all employees & volunteers, policy developers, those providing goods or services on behalf of organization.

Legislated Date: 2014

Emergency procedure/plans

Make available to public.

Legislated Date: 2012

Feedback process

  • Develop feedback processes for persons raising concerns regarding accessibility
  • Provide in accessible format upon request

Legislated Date: 2014

Accessible formats and communication supports upon request

Legislated Date: 2015

Accessible websites

  • All new websites and new web content going through a significant change; WCAG 2.0 Level A (other than closed captions, live, pre-recorded audio) (Legislated Date: 2014)
  • All websites and web content WCAG 2.0 Level AA (Legislated Date: 2021)
  • Provide educational resources or materials in accessible format (if notification of need is given) (Legislated Date: 2013)
  • Provide student records and information on program requirements in accessible format (if notification of need is given) (Legislated Date: 2013)
  • Train educators on accessibility awareness related to accessible program or course delivery and instruction (Legislated Date: 2013)

Employment standards

  • Workplace Emergency Response Process (Legislated Date: 2012)
  • Recruitment - notify employees and public regarding availability of accommodation
  • Notify applicant - availability of accommodation upon request for assessments or selection process
  • Inform employees of policies regarding job accommodations
  • Accessible formats and communication supports available to perform job
  • Written process for development of Documented Individual Accessibility Plans
  • Have a Return to Work Process
  • Performance Management takes into account accessibility needs
  • Career Development and Advancement Process takes into account accessibility needs
  • Redeployment process takes into account accessibility needs

Legislated Date: 2014 - except for Workplace Emergency Response Process

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